Reference

Legal terms for your sangathoki account

sangathoki Legal sets out how your account, wallet records, privacy choices and lobby access are handled in Indonesia.

Account termsPrivacy choicesLocal access

What Legal covers before account opening

sangathoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms explain who may open an account, which details are needed for phone verification, and how we apply access rules where local law permits. They also describe wallet records created when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We

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may ask you to confirm account ownership before changing profile details or processing a withdrawal. If a rule changes, we update the relevant page and show the effective wording there. Your access from Indonesia, including from Medan or Semarang, depends on local law and the details
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supplied during registration. Please read the terms before opening an account, and contact our support route if a clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP

Three routes for Legal questions

A clear contact path helps you resolve a Legal question without guessing which team handles it.

DATA PRACTICE

How we apply our Legal policy

Legal is practical at account level: we connect identity details, access events and payment references only where they help us operate the requested service or address a policy question.

Account details

We use the phone number and account details you submit to create access, complete phone verification and respond to account requests. Keep those details accurate; if they change, request an update through the signed-in support path rather than opening a second account.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account transaction can create a reference in your account record. We use that reference to match status questions and payment receipts, while wallet PINs and full banking passwords remain outside support requests.

Cookies

Cookies and similar device signals help keep an account session working and remember selected access settings. You can manage cookie controls in your browser, though restricting them may require you to repeat sign-in or phone verification on the same device.

Account security

We may check account ownership before changing a phone number, correcting personal details or discussing a withdrawal record. Use the signed-in account route, protect your verification messages, and contact support promptly if a device or login no longer belongs to you.

Record retention

We retain account, support and payment references for the period needed to operate the account, resolve disputes and meet applicable legal duties. When a record is no longer needed for those purposes, our handling process allows it to be removed or separated from active access.

Policy changes

To request a correction, ask about a retained record or question a Legal clause, send the request through account support with the relevant page and account contact. We review the request against the account record and explain any required verification before making a change.

Common sangathoki Legal questions

These Legal answers focus on the account decisions you may need to make before opening access or contacting us. They cover eligibility wording, personal details, cookies, wallet records and correction requests. If your situation is not listed, use the signed-in support route and include the exact message shown on your device.

sangathoki Legal covers account opening, phone verification, access where local law permits, privacy choices, cookies, payment references and requests to correct account details. It also explains how we handle support records and why ownership checks may be needed before an account change.

Access from Indonesia depends on local law and the details supplied during account opening. Check the Legal wording shown for your location before continuing. If your screen presents an access message, quote that wording to support so we can clarify the relevant account step.

We use the contact details you provide during account opening, including a phone number for verification. Keep those details current and request corrections through the signed-in account route. Do not send passwords, wallet PINs or full banking credentials in a support message.

A DANA or QRIS payment can create a transaction reference connected to your account record. We use that reference to check status or match a receipt. For a Legal question, provide the reference and date only; never provide a wallet PIN or full banking password.

Yes. Send a correction request through the signed-in support route and identify the account detail or Legal record that needs attention. We may ask for an ownership check before changing a phone number, profile detail or payment-related record.

Cookies help maintain your account session and retain selected access settings on a device. Browser controls can restrict them, but you may then need to sign in or complete phone verification again. Our Legal policy explains this device behaviour without requiring a separate application.

Use account support to ask which account, support or payment record is relevant to your request and why it is retained. Include the page or transaction reference, not secret credentials. We review the request and explain the next step after confirming account ownership.

Legal terms for your sangathoki account

Three routes for Legal questions

How we apply our Legal policy

Account details

Payment references

Cookies

Account security

Record retention

Policy changes

Common sangathoki Legal questions

01 What does sangathoki Legal cover?

02 Can I access sangathoki from Indonesia?

03 Which personal details are needed for an account?

04 How are DANA and QRIS records handled legally?

05 Can I request a correction to my account data?

06 How do cookies affect my account access?

07 How do I ask about retained account records?

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